Our Courses

How to manage difficult customers

65$
€44.02

Customer service course

65$
€44.02

Our online training courses

Our online training courses have been developed from content offered and validated by hundreds of international, medium-sized and small organizations and companies. These courses offer you :

  • A video, made up of 10 to 15 sequences ranging from 6 to 14 minutes each. You can take a few minutes between each episode. You can follow them at your own pace, from wherever you like, and revisit them as often as you like.
  • A lesson plan with hyperlinks so you can delve deeper into key topics on the web, if you wish.
  • PDF content that forms the basis of the course, which you can download and print out.
  • A quiz so you can take a self-assessment test of your knowledge or, if you’re a manager, to evaluate the skills of trained employees.
  • Everything is available on our LMS, and you can track your progress through the training course.

Advantages of online training

  • Flexible scheduling for the learner
  • Learning at the learner’s own pace, with no external pressure, and the option of speeding up or slowing down the course.
  • Global accessibility: courses can be taken within the organization, at home, while traveling, anywhere in the world.
  • Very affordable price
  • Variety of content
  • Accessible to all employees wishing to improve their individual skills, without having to go through their organization’s hierarchy
  • LMS-based tracking of learning progress
  • Knowledge assessment through quizzes, tests and online exercises

The advantages of online training over other courses

  • Face-to-face training
    • Classical face-to-face training courses are often more enjoyable and effective for learners, but they are more expensive, more complicated to organize, and require transportation and accommodation for participants.
    • On-line training is more flexible, less expensive and better adapted to learners’ learning speed. The LMS enables management to monitor learners’ learning and knowledge assessment.
  • Attending conferences
    • Conferences enable participants from different parts of the world to exchange ideas, but a conference is not a training course, it’s a place for sharing information.
    • Distance learning enables personalized learning, monitoring of student progress and evaluation of results.
  • Evening courses
    • Students have to keep to strict schedules when they’re tired from the day’s work.
    • Online courses allow them to choose the times that suit them best, when they are most able to learn. The tool adapts to the learner, not the other way around.
  • Coaching
    • Coaching is a highly effective form of individualized learning, but it’s also costly, as a coach has to be assigned to each learner.
    • Online training is almost as individualized and costs a fraction of the cost, and the manager can follow the learning process without going through the coach. The two types of training can be complementary
  • Self-training
    • Self-training is a good formula, but management has no idea of the training structure, no control over the learning strategy, no progression in the learning path, and no access to skills assessment.
    • On-line training has tools for monitoring learning.