How to manage difficult customers
65$
€44.02
Customer service course
65$
€44.02
Sales course
65$
€44.02
Our online training courses
Our online training courses have been developed from content offered and validated by hundreds of international, medium-sized and small organizations and companies. These courses offer you :
- A video, made up of 10 to 15 sequences ranging from 6 to 14 minutes each. You can take a few minutes between each episode. You can follow them at your own pace, from wherever you like, and revisit them as often as you like.
- A lesson plan with hyperlinks so you can delve deeper into key topics on the web, if you wish.
- PDF content that forms the basis of the course, which you can download and print out.
- A quiz so you can take a self-assessment test of your knowledge or, if you’re a manager, to evaluate the skills of trained employees.
- Everything is available on our LMS, and you can track your progress through the training course.
Advantages of online training
- Flexible scheduling for the learner
- Learning at the learner’s own pace, with no external pressure, and the option of speeding up or slowing down the course.
- Global accessibility: courses can be taken within the organization, at home, while traveling, anywhere in the world.
- Very affordable price
- Variety of content
- Accessible to all employees wishing to improve their individual skills, without having to go through their organization’s hierarchy
- LMS-based tracking of learning progress
- Knowledge assessment through quizzes, tests and online exercises
The advantages of online training over other courses
- Face-to-face training
- Classical face-to-face training courses are often more enjoyable and effective for learners, but they are more expensive, more complicated to organize, and require transportation and accommodation for participants.
- On-line training is more flexible, less expensive and better adapted to learners’ learning speed. The LMS enables management to monitor learners’ learning and knowledge assessment.
- Attending conferences
- Conferences enable participants from different parts of the world to exchange ideas, but a conference is not a training course, it’s a place for sharing information.
- Distance learning enables personalized learning, monitoring of student progress and evaluation of results.
- Evening courses
- Students have to keep to strict schedules when they’re tired from the day’s work.
- Online courses allow them to choose the times that suit them best, when they are most able to learn. The tool adapts to the learner, not the other way around.
- Coaching
- Coaching is a highly effective form of individualized learning, but it’s also costly, as a coach has to be assigned to each learner.
- Online training is almost as individualized and costs a fraction of the cost, and the manager can follow the learning process without going through the coach. The two types of training can be complementary
- Self-training
- Self-training is a good formula, but management has no idea of the training structure, no control over the learning strategy, no progression in the learning path, and no access to skills assessment.
- On-line training has tools for monitoring learning.